To achieve the highest effectiveness, any resource needs a professional tech support. We offer various services for the website maintenance.
› Website Support
Website Support Features
Security
We perform the whole range of specific operations to ensure the highest security and to prevent any data leakage.Virus Protection
Your website will be protected from viruses and trojans of any kind, in order to exclude the banning of the website by the searching systems and thus losing your prospective clients.Uninterrupted Work
You will feel secure about your website, without monitoring it whole day to prevent any short interruptions due to server issues.Professional Support
Our professional team is available to you 24/7 to promptly resolve any technical issue occurring.Pricing & Plans
Business
- Backup Tools
daily - Recovery
within 2 hours - Specialist Response
within 1 hours - Antivirus Software
yes - Personal Manager
yes - Programming
up to 10 work/hours - Design
up to 3 work/hours - SEO Consultation
yes - Marketing Tools
yes - Order Now
Standard
- Backup Tools
10 times per month - Recovery
within 4 hours - Specialist Response
within 6 hours - Antivirus Software
yes - Personal Manager
yes - Programming
up to 5 work/hours - Design
up to 1 work/hour - SEO Consultation
no - Marketing Tools
no - Order Now
Lite
- Backup Tools
4 times per month - Recovery
within 6 hours - Specialist Response
within 12 hours - Antivirus Software
yes - Personal Manager
no - Programming
no - Design
no - SEO Consultation
no - Marketing Tools
no - Order Now
For gambling or high-load projects we offer «ENTERPRISE» tariff. For more info, please contact us.
Check Your Service and Support Coverage
FAQ
What should I do if I forget my PW Code?
Please contact us to reset your PW Code.
When is my website down for maintenance?
Every Sunday night, we perform weekly security maintenance and back-up of your databases and systems.
What should I do if support goes offline?
On average, we are online 14 hours a day. In case you need an urgent assistance while we are offline, message us using the feedback form.
How much maintenance work does a tariff include?
The «STANDARD» and «BUSINESS» tariffs offer from 5 to 10 hours free services on programming, administration and page make-up. You will get discounts for further services.
Is it possible to have information leakage from your side?
Information leakage is possible even from the local network. We take all possible measures to prevent information leakage and haven’t had one for the eleven years that we have been working.
I have a question, who do I ask?
We are happy to answer any questions you have or provide you with an estimate. Just send us a message or visit us.
How much does support of game projects cost?
Prices of game packages depend on many parameters and are set individually.
My website is down. How soon will the site restored?
We get to settle such problems at once, and it can take from half an hour to several hours depending on the problem.
Do you offer Anti-DDoS?
We don’t offer such service as it is a packaged service, starting with server equipment settings up to administrative work. For this we recommend services or hosts that secure reliable Anti-DDoS.
Is redesigning included in the tariff?
Redesigning isn’t included in the tariff as it is a packaged service consisting of design outline, page make-up and integration with your website. However, you can get a discount on redesign during the active tariff plan.
What is your cancellation policy?
If you are not satisfied with our service, you can contact us to cancel your tariff. We’ll cancel your subscription for the next period. Current period can't be cancelled.
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